Prison Commissary FAQs
If your order exceeds the amount permitted for an inmate, Island Cooler will contact you before the order is prepared. We will work with you to adjust the order so that it meets the prison's requirements.
Items that cannot be included may be removed from the order and refunded where necessary.
Please Note: All commissary orders are subject to prison regulations, product availability and approval. Island Cooler reserves the right to remove or replace items that do not meet prison requirements, with the customer's approval where applicable.
Don't worry. If an item in your order is not permitted by the prison, Island Cooler will contact you and give you the option to replace it with another approved item.
If a suitable replacement cannot be made, a refund will be issued for the prohibited item.
We encourage customers to review the Prohibited Items List before completing an order.
No. Each commissary order must be placed for one inmate only.
If you are purchasing for more than one inmate, a separate order must be placed for each person, subject to the applicable delivery schedule.
An inmate may receive a commissary delivery once every two weeks, in accordance with prison requirements.
All orders are subject to verification and approval by the prison prior to delivery. If an inmate is not eligible to receive an order during the applicable delivery period, Island Cooler will contact the customer regarding the order.
If an order is placed for an inmate who has already received a delivery within that period, the order will have to be held until the inmate is eligible for the next delivery.
Yes. The amount purchased for an inmate must be limited to approximately what can reasonably fit into two approved clear storage bins.
We recommend keeping this limit in mind when placing your order. If your order exceeds the permitted amount, we will contact you before preparing the order.
If you have any questions or need assistance placing an order, please contact Island Cooler at cnmdistribution@gmail.com or 649-442-0469 and our team will be happy to assist.
Available payment options will be displayed during checkout. Orders must be paid in full before they are prepared for delivery.
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been prepared or delivered to the prison, changes or cancellations may not be possible.
All items are subject to final approval by the prison. If an item is refused or cannot be delivered, we will contact you regarding the available options.
Yes. Once your order has been successfully processed and delivered, you will receive a notification via email that your order has been fulfilled.
Prison Commissary orders are delivered according to our scheduled delivery arrangements with the prison. Orders received after the applicable cut-off may be processed with the next scheduled delivery.
Orders are prepared in accordance with the prison's packaging requirements. Where required, items will be placed in an approved clear storage container for delivery.
No. Our online Prison Commissary service is intended for items purchased directly through Island Cooler only.
Yes. You may contact us to ask about a particular item. If the item is permitted and available, we will let you know whether it can be added to your order.
While we make every effort to keep our online inventory current, occasionally an item may become unavailable before your order is prepared.
If this happens, we will contact you and offer a suitable replacement of similar type and value, where available. You may also choose to have the unavailable item removed from your order.
We will not substitute an item without your approval.
No. The prison has specific rules regarding what inmates are allowed to receive. Island Cooler will only deliver items that meet the applicable requirements.
Please review the Prohibited Items List before placing your order.
Only items listed in our Prison Commissary section may be ordered. Our selection includes approved food, snacks, beverages, toiletries and other permitted items. See prohibited items page
Please provide the correct name of the inmate along with any other information requested during checkout. It is important that the information provided is accurate to avoid delays with your order.
Simply visit our Prison Commissary section, select the items you would like to purchase, add them to your cart and complete your order online. Island Cooler will prepare and deliver your order to the prison.