Shop N Ship FAQs

You should include your name w/CMGDT attached, street address and suite number (920).

Eg.

John Doe CMGDT

3395 Nw 67th St

Suite 920

Miami Florida,

33147

Once you have placed your orders, invoices must be submitted to cnmdistribution@gmail.com . Invoices must be submitted by the order deadline date, at that time you should know what deliveries are included in that shipment.

You should not wait until the date of arrival to submit invoices.

Delivery fees are generally applied when items require additional delivery arrangements due to their size, weight, accessibility or manpower requirements. This may include furniture, appliances, oversized items or deliveries requiring items to be carried upstairs.

Smaller packages that are collected from our warehouse will not incur a delivery fee.

Where delivery is required, the applicable fee will be reflected on your invoice.

A processing fee of 3% of the total declared value of the items, along with a $3 fee per package received, is applied to Shop n' Ship invoices.

These fees help cover the handling, sorting and storage of your packages upon arrival at our U.S. warehouse, as well as the brokerage services associated with processing your shipment.

Freight charges are calculated based on the volume of your package (Height × Length × Width).

In addition to the applicable freight charges, a processing fee of 3% of the declared value of your items, plus $3 per package received, is applied to cover receiving, handling, storage and brokerage services.

If tracking indicates that your package has not yet been delivered to our U.S. warehouse, please contact the merchant or shipping carrier directly for an update on its status.

As C&M Distribution is not the purchaser or carrier for orders placed directly by customers, we are unable to initiate claims or make inquiries with the merchant on the customer's behalf.

However, you are welcome to provide us with the tracking number, and our team can check it against our warehouse records and manifest to confirm whether a package with that tracking number was received.

Once your packages have arrived on island and are ready for collection, you will be notified by email or WhatsApp.

Customers are also encouraged to review our published shipping schedule for anticipated shipment arrival dates.

Most packages are collected from our warehouse. Delivery may be available for large or bulky items such as furniture and appliances, and an applicable delivery fee will be advised.

bsolutely! If you need assistance making an online purchase, we can purchase items on your behalf from the merchant of your choice.

A 5% purchasing/processing fee applies when this service is requested. Simply provide us with the item details or product links, and our team will assist you with the purchase.

If your package arrives at our U.S. warehouse after the published deadline, it will automatically be included in the next scheduled shipment.

For example, if the order deadline is April 17 but your package arrives on April 19, it will be included in the following shipment.

We encourage customers to review our shipping schedule and allow sufficient time for merchants to deliver packages to our warehouse before the deadline.

Packages received by the deadline will be included in the scheduled shipment. We will not automatically hold packages while waiting for additional items to arrive.

If you would like us to hold your packages so they can ship together, please contact us and make this request before the shipment deadline.

Any packages arriving after the deadline will be included in the next scheduled shipment.