Procurement & Request for Quotation Faqs
Yes. Changes can be made to an approved quotation provided the items have not yet been purchased. Please contact us as soon as possible if you need to make any adjustments. Once the items have been purchased, changes or cancellations cannot be made to those items. Any additional or replacement items will require a new Request for Quote, updated Purchase Order (where applicable), and/or additional payment before the new items can be purchased.
Quotations are valid for 15 days from the date of issue. Due to possible changes in supplier pricing and product availability, we cannot guarantee or honor quoted prices after the 15-day validity period.
Yes. We will do our best to accommodate urgent requests whenever possible. Please emailcnmdistribution@gmail.comwith “URGENT REQUEST” in the subject line and clearly indicate the date by which the goods are required. A representative will review your request and advise on availability and the expected timeframe.
Our procurement and sourcing services are available to individuals, businesses, organizations and government offices. For individual customers, payment is required in full before items are purchased.
If an item becomes unavailable before it is purchased, we will notify you as soon as possible. We may provide suitable alternatives for your consideration, or you may choose to have the unavailable item removed from your order. Any applicable Purchase Order or final payment amount can then be revised accordingly. No substitutions will be made without your approval.
Yes. If you have a preferred supplier, retailer or website, simply provide us with the details or product link and we can source and purchase the item on your behalf.
Absolutely. We can assist with sourcing both bulk quantities and specialized items. Simply provide us with the details and specifications of what you require, and our team will source suitable options for you.
Our estimated lead time is approximately two weeks from the date your items arrive at our warehouse. Please note that supplier processing and delivery times may vary. Some retailers or suppliers may take longer to dispatch or deliver items to our warehouse, which can affect the overall arrival time. Where possible, we will keep you informed of any significant delays.
Yes. Your quotation will include all applicable shipping, customs and handling charges, so you'll know the full cost before approving your order. There are no additional charges beyond the approved quotation, unless you request a change to the original order.
Yes. A deposit is generally required before items are purchased. For approved government purchases, an authorized and official Purchase Order may be submitted in place of a deposit. For individual customers, payment is required in full prior to purchase.
Yes. We accept official Purchase Orders. All POs must be properly authorized and submitted on the organization's official Purchase Order document. The value and details of the PO should correspond with the approved quotation.
Once your quotation is approved, we ask that you carefully review the order details and confirm that the items, descriptions, specifications and quantities are correct. Once your final confirmation and any required deposit or Purchase Order have been received, we can proceed with purchasing your items.
No. All quotations are provided free of charge and without obligation.
Quotations are normally provided within approximately 48 hours of receiving your request.
Urgent requests are given priority whenever possible. If your request is time-sensitive, please indicate “URGENT REQUEST” in the subject line of your email and include the date by which the goods are required.
Certainly! In fact, we encourage customers to provide product links whenever possible. This helps us ensure that we are quoting and purchasing the exact item you require.
That's okay! Let us know what you're looking for, your requirements and your preferred budget. We can source suitable, quality options for your consideration.
Simply email your Request for Quote to cnmdistribution@gmail.com, providing as much information as possible about the item(s) you require.
Please include as much detail as possible, such as the item description, quantity, specifications, preferred brand, size or model, photos, product links and required delivery date.